Independent Customer Services Engineer (m/f)

Location: Kranj, Slovenia

What are the tasks?

Managing, resolving, and preventing escalation of incidents, issues, technical problems, and change requests.
Delivering technical and product support for the company’s portfolio of products and software within agreed levels and response times.
Participating in the problem management process (8D reports).
Providing and delivering services from the Service Catalogue.
Preparing proposals to increase process efficiency.
Coordinating all communications and collaborations with other levels of support.
Preparing various types of reports.
Maintaining updates on the knowledge database.
Sharing knowledge and information with colleagues.

We are looking for the following competencies:

Completed higher education in a natural sciences field (VI/2).
Fluency in English language, both spoken and written.
Proactive approach to problem-solving, perseverance, and ability to work independently.
Excellent written and verbal communication skills.
Customer-oriented mindset and ability to maintain professional relationships with clients.
Familiarity with metering communication equipment (meter and concentrator) is an advantage.

Reasons to join Iskraemeco:

Permanent employment contract with a 5-month probation period.
Work and collaboration in a high-tech professional environment with in-house development.
Opportunity to work in an international environment, as Iskraemeco is a large global company where you’ll collaborate with colleagues from various locations.
A professional onboarding seminar that will introduce you to the organization and the company’s portfolio within the first month.
We encourage and support individual career growth, enhancing skills in both professional competencies and soft skills. In 2024, we received the TOP Investor in Education certification.
We are a certified Family-Friendly Enterprise.
Your health matters to us, which is why we support participation in various sports (marathons, fitness, etc.) and cultural activities; fresh fruit is available every week.
We organize various informal gatherings, including team-building events.

Are you ready to develop a more sustainable future with us?

We invite you to send your CV in Slovenian or English to kariera@iskraemeco.com no later than 16. 3. 2025.

Apply

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