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Iskraemeco Group
Savska loka 4,
4000 Kranj, Slovenia
Telephone: +(386) 4 206 4000
Email: info@iskraemeco.com

Supported software versions

This page provides an overview of all currently supported software products and their version lifecycles.
Use the table below to check release dates and support periods for each product.
For questions or more details, please contact our support team.

Symbiot HES
ID SW product SW product
version		 First released
date		 Mainstream support
end date		 Extended support
end date		 End of live (EOL) Build Build date
1 Symbiot HES 3.16 14.10.2022 14.10.2023 14.10.2024 14.10.2024 3.16.621.1 14.09.2023
2 Symbiot HES 3.18 06.06.2023 06.06.2024 06.06.2026 06.06.2026 3.18.702.1 03.12.2024
3 Symbiot HES 3.20 18.08.2024 18.08.2025 18.08.2027 18.08.2027 3.20.609.2 01.09.2025
4 Symbiot HES 3.24 25.08.2025 25.08.2026 25.08.2028 25.08.2028 3.24.329.5 27.11.2025

 

Symbiot Meter Configurator
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Symbiot Meter Configurator 3.20 18.08.2024 15.12.2025 30.03.2027 30.03.2027
2 Symbiot Meter Configurator 3.24 25.08.2025 25.08.2026 25.08.2028 25.08.2028

 

Symbiot Billing
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Billing 4.2 10.04.2021 10.04.2023 31.12.2024 31.12.2024
2 Billing 4.3 08.02.2022 08.02.2023 08.12.2026 08.12.2026
3 Billing 4.4 10.06.2024 10.06.2025 10.11.2025 10.11.2025
4 Billing 4.5 10.01.2025 14.01.2026 31.12.2026 31.12.2026
5 Billing 4.5.2 20.08.2025 20.08.2026 31.12.2026 31.12.2026

 

Symbiot Vending Water
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Vending water 1 13.12.2023 12.01.2024 12.01.2025 12.01.2025
2 Vending water 1.1 19.04.2024 19.04.2025 19.04.2026 19.04.2026
3 Vending water 1.2 18.10.2024 18.10.2026 18.10.2026 18.10.2026
4 Vending water 1.3 23.05.2025 23.05.2026 23.05.2027 23.05.2027

 

Symbiot Vending electricity
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Vending electricity 7.5 20.04.2022 04.01.2023 04.01.2024 04.01.2024
2 Vending electricity 7.6 16.12.2024 12.01.2025 12.01.2026 12.01.2026

 

Symbiot Energy 360°
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Energy 360° 1.0 30.11.2022 30.11.2023 30.11.2024 30.11.2024
2 Energy 360° 1.1 08.12.2022 08.12.2023 08.12.2024 08.12.2024
3 Energy 360° 1.2 10.11.2023 10.11.2024 10.11.2025 10.11.2025
4 Energy 360° 1.3 14.12.2023 14.12.2024 14.12.2025 14.12.2025
5 Energy 360° 1.4 03.04.2024 03.04.2025 03.04.2026 03.04.2026
6 Energy 360° 2.0 15.10.2024 15.10.2025 15.10.2026 15.10.2026
7 Energy 360° 2.0.1 01.06.2025 01.06.2026 01.06.2027 01.06.2027
8 Energy 360° 2.1 30.10.2025 30.10.2026 30.10.2028 30.10.2028

 

Symbiot MDM
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Symbiot MDM

 

Metrologue
ID SW product SW product version First released date Mainstream support
end date		 Extended support
end date		 End of live (EOL)
1 Metrologue 2024 R2 07.05.2018 31.12.2023 31.12.2025 31.12.2025

 

Last updated on 11.12.2025.

Legend

Mainstream support

  • Mainstream support is the initial phase of the product lifecycle and includes full support coverage. During this phase, the following services are provided:
  • Functional updates: Delivery of new features, enhancements, and performance improvements.
  • Security updates: Regular vulnerability scans and patches for identified issues, including critical and high-severity CVEs.
  • Bug fixes: Resolution of reported defects and stability issues.
  • Technical support: Full access to support channels for troubleshooting, configuration assistance, and usage guidance.
  • Compatibility maintenance: Updates to ensure compatibility with supported platforms, third-party integrations, and regulatory changes.

Extended support

  • Extended support begins after the Mainstream Support period ends. It provides limited maintenance focused on security and critical stability. During this phase:
  • Security fixes: Only critical and high-severity vulnerabilities are addressed.
  • No feature updates: No new features or enhancements are delivered.
  • Limited bug fixes: Only bugs with significant impact (e.g., data loss, system crash) may be addressed.
  • Restricted Technical Support: Support is limited to known issues and workaround guidance.
  • No compatibility updates: No updates for platform or third-party compatibility unless required for security.

End of Life (EOL)

  • No further updates, patches, or support are provided.
  • Customers are strongly encouraged to upgrade to a supported version.
  • Continued use of EOL versions may expose systems to unpatched vulnerabilities and compliance risks.

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