TAURON Dystrybucja S.A. will receive a scalable and fully compliant remote meter reading system – Symbiot HES – that will support up to 6 million smart meters. The system ensures high performance, reliability, and data security. Iskraemeco will provide long-term maintenance, support, and ongoing development services. This initiative aligns with national regulatory requirements and TAURON Dystrybucja’s commitment to modernizing its infrastructure to enhance efficiency and contribute to smart grid development.
Innovation and advanced technology
TAURON Dystrybucja has undertaken extensive preparatory work, organising detailed competitive dialogue conducted in accordance with the provisions of the Public Procurement Law. Market consultations with key industry players and research institutions were held to ensure the selected HES system meets stringent technical and regulatory requirements. The awarded contract includes:
- Design, development, and implementation of the Symbiot HES system.
- Integration with existing infrastructure to support 6 million smart meters.
- Provision of licenses and documentation for the system’s operation.
- Training for TAURON Dystrybucja’s personnel.
- Ongoing maintenance and support.
- Development services for system enhancements and regulatory compliance.
Project impact and expected benefits
TAURON Dystrybucja will be able to configure, manage, and control millions of smart devices in their metering infrastructure, collecting data from multiple sources, including electricity meters, as well as data concentrators of PLC meters. The system enables easy and customer-friendly configuration of any scale and deployment in various modes.
The system will improve grid visibility and reliability by monitoring grid health with near real-time diagnostics and alerts. It allows for quick identification and resolution of issues like power outages and voltage fluctuations, improving operational transparency and compliance.
Improved customer satisfaction will be achieved through real-time insights that proactively detect and resolve customer issues. Actionable data helps customer support teams to resolve issues more quickly.
A strategic partnership for a smarter energy future
The contract awarded to the Iskraemeco underscores the company’s long-standing expertise in AMI technologies. By providing the innovative Symbiot HES for multi-source data collection, Iskraemeco will support TAURON Dystrybucja in its mission to improve energy consumption monitoring, optimize grid management, and facilitate the ongoing energy transition.
 |
“We have already installed nearly 1.7 million remote reading meters for our customers. These numbers are growing every day. By the end of 2025, there will be over 2.1 million smart meters in TAURON Dystrybucja’s networks, which means that over 35% of the company’s customers will use modern technologies that will help them better manage their energy consumption,” emphasizes Grzegorz Marek, Director of the Measurement Department at TAURON Dystrybucja. “We have just completed the process of selecting a supplier of the new Remote Reading System. This is another step towards delivering and using modern and reliable energy solutions that bring benefits to customers, the company, and the environment.” |
 |
“The system selection process was conducted as part of a competitive dialogue, which allowed us to create a solution tailored to the needs of our company. During this process, we conducted multi-stage talks with five contractors, during which we analyzed in detail the technical requirements, expectations regarding functionality, and aspects related to the security and scalability of the system. Contractors had the opportunity to present their proposals and adapt the solutions to the needs of TAURON Dystrybucja,” said Wojciech Kozok, Head of the Measurement Office at TAURON Dystrybucja. “In this way, we prepared the final description of the subject of the order, taking into account all the key requirements, such as operational reliability, compatibility with the existing infrastructure, and the possibility of further expansion. Thanks to this, we managed to select a solution that best meets the expectations of our company.” |
 |
“The deployment of Symbiot HES – the remote reading system – is a pivotal step toward modernizing the energy sector. Symbiot HES will enable near real-time monitoring, ensure better quality control of energy distribution, and contribute to more efficient network management. We are proud to be part of this ambitious initiative, delivering innovative solutions that will shape the future of Poland’s energy landscape,” said Aleš Glavina, Global Software Product Management Director at Iskraemeco. |
 |
“This project is a significant milestone for Iskraemeco, reflecting our dedication to advancing smart metering solutions in Poland. Our approach ensures that TAURON Dystrybucja S.A. receives the highest quality software technology, tailored to meet the evolving demands of the energy sector. We look forward to contributing our expertise to this groundbreaking IT system and expanding our Iskraemeco team in Poland,” said Bernard Hajduk, Area Sales Manager at Iskraemeco. |
With the agreements now in place, Iskraemeco will work closely with TAURON Dystrybucja S.A. to tackle all stage of the project, covering system design, implementation, integration of the remote reading system (HES) with existing CBP (MDM).
